empire today complaints department

Keep up the great work! When I call to follow up, I keep being told the ticket is assigned to someone, and I have to wait for a call. Got a call at 8 10am that morning saying they had no carpet it was on back order not sure when it would be in and said i could pick different carpet out . Discuss the issues you have had with Empire Today and work with their customer service team to find a resolution. They do not deliver as promised and not accountable for their actions. Delayed material and didn't call to reschedule till day before install was suppose to happen. Jammie, we understand your frustration, and apologize for the installation delay. I explained that I could not have the floors done until the spring of 2020 due to the installation of a new roof in Dec and also new sliding doors in Jan 2020. I just want my deposit back. Resist the temptation of buying from this low quality product company! and making sure no one had Covid. She indicated that she did not see where an inspection was completed on file after the flooring was installed, and, I agreed, so she scheduled an inspection. My biggest issue is the customer service!!! I have spoken to dozens of Empire employees - Devan, Mike, Ms. Beverly, Charles (667-217-0040) BBB accredited since 2/3/2003. The only avenue you have is the 800 customer service number. I scheduled with empire today on June 18th with a representative. Share your voice on ResellerRatings.com If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. How BBB Processes Complaints and Reviews. Thank you Empire Today! Complaint / review / scam report Empire Today Ipoff, poor repair, dishonest sales, poor follow-up and cusotmer service. Use this comments board to leave complaints … 10-24-20 appt. Sort by. He came and showed me samples that I was unsure about, but desperately wanted flooring. This e-mail account is monitored 24 hours a day, 7 days per week. I signed up to get flooring installed in my house. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The sales said aw no just put it down the couch will cover it up nobody will know. You can find contact details for Empire Today above. -ET Customer Support. As a matter of policy, BBB does not endorse any product, service or business. M Marie McCash. We were told by multiple service reps that because we didn't cancel within the 3 days, something the sales rep failed to mention, that we would not be getting out 400 dollar deposit back. Please help. Register Sign in. To do so, you must contact Empire’s Physician Services by telephone at 1-800-552-6630, 8:30 a.m. – 5:00 p.m. EST, Monday – Friday or in writing at the address below. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Use this comments board to leave complaints and reviews about Empire Today. Advanced Search. All rights reserved. While their customer service department has attempted to help and agrees that the charge was levied in error, the accounting department continues to ignore their communications, does not communicate with me, and has sent my balance to a collection agency. New Carpet in Orlando, FL. Share Report Copy. Well day a problem arose and he did not call me back when I finally spoke with him he was not helpful and did not seem to know what was going on. Then they put in Red oak, to which I was allergic! I received a call from Empire Flooring in April 2020 stating they had canceled my contract. Dear customer, this is not the experience that we wish for our customers and we sincerely apologize for your experience. Someone came out to inspect, and stated that the parts was gonna take awhile to come in. New Carpet in Grand Prairie, TX. Valerie Blalock. Carol, we sincerely apologize for your experience and assure you that we take matters such as this very seriously. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. *If within 30 days of placing your order, but no later than one business day prior to installation, you receive a lower price for substantially the same product and installation, Empire Today will beat the price. terrible customer service and resolution, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Empire Today Complaints & Reviews. This is a multi-location business.Need to find a different location? We understand that we've spoke to you in regards to this matter and have processed the necessary refund. Jo Joe … We're currently looking into your concerns and will be in touch with you shortly. Contact Us. We went with them because of their competitive prices. Keith Weinberger joined Empire Today as SVP, Marketing in 2012 and was later promoted to Chief Marketing Officer & Executive Vice President, Sales where he led Digital Marketing, Media Buying, E-Commerce, Lead Acquisition, Creative, Research, and Sales efforts. BBB accredited since 8/15/2006. May 2020, I paid to have hardwood flooring installed on my stairs and the walk way upstairs. Hiding negative complaints is only a Band-Aid. Latest Reports. Empire Today Laminate Complaints information. BBB Business Profiles are subject to change at any time. Nothing during the process was explained to us. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We now have three empty bedrooms, no carpet and house is in disarray. Browse our wide selection of carpet, hardwood, laminate, tile, & vinyl flooring options. cancellation. We'll be further reviewing this matter. My family and I are very happy with their products, their service, and will continue to use their company for years to come. Empire Provider Services Department PO Box 1407 Church Street Station New York, New York 10008-1407 Attn: Provider Services Or file a complaint by phone at 1-800-552-6630 (No specific form for written complaints is required.) covered persons, you may file a complaint with Empire. BBB remains operational and focused on serving our business community. Carpet, Laminate, Hardwood, Vinyl, Tile, Blinds & Shades, Berber Carpet, Frieze Carpet, Plush Carpet, Pattern Carpet, Indoor / Outdoor Carpet, Wood Laminate Flooring, Solid Hardwood Flooring, Engineered Hardwood Flooring, Vinyl Plank Flooring, Vinyl Tile Flooring, Sheet Vinyl Flooring, Ceramic Tile Flooring, Porcelain Tile Flooring. It seems as though they are finding ways to make excuses as to why they don't want to resolve their mistakes. Valerie, we know your time is valuable, and we sincerely apologize for the inconvenience. My sub floor had issues and I was told by a contractor that the sales guy recommended not to put the LVP down until the area was fixed. (No specific form for written complaints is required.) For the second time, I received another install date, and, again, they only came to do the repairs that I agreed to pay for, and, did not have all the material to complete the job. Let's get started. Our house is a concrete slab so it should have a vapor barrier under the floor to protect from moisture. The installer showed up late with a carpet sample that was not of the quality my wife and I had chosen. New Carpet in Eagan, MN. The carpet on the stair along the wall was not cut correctly. I was informed that if I want to have the work completed, that i'll need to pay an addition $318! When the contractor came out to access our concerns, we were informed that the kitchen flooring was not leveled because pieces of our subfloors were damaged, which was not brought to our attention, on the day of the install. Very Frustrated and Disappointed!!! Estimated Money Consumers Saved since 1997: $15,765,080,261.01. BBB reports on known marketplace practices. I was called and emailed once to lower the price of services in an attempt to persuade me not to cancel, but I was adamant about cancelling because I was sure I didn't want the flooring. 8/12/2020. I met with the sales rep in my home in Aug of 2019. Worst business experience ever. 108 complaints against Empire Today, LLC closed in last 3 years. Empire Today — horrible treatment from empire. Let me start off by saying that the vendors who installed my hardwood floors where awesome. Valisha, we sincerely apologize for your experience and would like to further assist you. I spoke with my assigned representative, who scheduled for someone to come out to access what needed to be done. The kitchen flooring is not leveled with the other flooring, about 1/4 inch higher, and where the refrigerator is, the wood does not meet up to the kitchen cabinet. Home & Garden. 5/6/2020. Latest Reports. All you want to know about Empire Today Complaints. See BBB rating, reviews, complaints, request a quote & more. All business will get complaints. I regret going with this company and wish I would have went with someone else. Empire Today's complaints (which they always address, and do so in a timely fashion) are a very minimal fraction compared to the total number of satisfied customers they have accumulated through the years. While their customer service department has attempted to help and agrees that the charge was levied in error, the accounting department continues to ignore their communications, does not communicate with me, and has sent my balance to a collection agency. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Thank you, I wouldn't recommend this company to anyone. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Empire Today has requested that before filing a BBB complaint, homeowners contact customersupport@empire-today.com for assistance. The foreman, who did the initial install came and took pictures of the repairs that I was going to pay for, as well as, the concerns that I had with the initial installation (space gapping with the flooring in the bedroom and the kitchen not being leveled with the other flooring) throughout the upper level. See BBB rating, reviews, complaints, request a quote & more. EMPIRE-TODAY Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: empire-today. Cancel Submit. I will also deter any future customers because I will be sure to express such horrible manners and lack of professionalism displayed by such a huge business. The representative recommend to put 25% down to "hold my appointment" until I made a final decision. Next time I'll definitely read the fine print and I hope everyone stays far away from Empire today. A Doctor’s order to quarantine, or your employer simply directing you to remain at home, is not a sufficient basis to file for this leave. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! Empire pulls this during a pandemic no less, when money is very hard to come by for most people. 23 reviews for Empire Today, rated 1.00 stars. Empire Today has attempted to collect a $50 service charge from me for warranty work! In the master bedroom, there is a portion of the flooring where you can still see the subflooring because the wood is not appropriately connected to the other wood flooring, as well as pieces of the shoe molding were left just square without adding the rounding pieces to make it complete. United States. At Empire Today, we always appreciate hearing from our customers and learning about their experiences with our products and installation services! Research complaints at our website. I am writing this now in hope to shed some light on Empire. Empire Today did not deliver after confirming appointment for 6 days in a row. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Initial Empire Today complaints should be directed to their team directly. Verified Company. 2 months later, I called to see what's going on with getting the repair completed. BBB remains operational and focused on serving our business community. Initial Empire Today complaints should be directed to their team directly. This is the best way to manage and repair your business reputation. The sales rep said this would not be an issue so I paid 3k on a deposit for new flooring. Read real customer ratings and reviews or write your own. Read more. Empire Today, LLC, also commonly known as Empire Carpet and for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for nearly 60 years. A free inside look at company reviews and salaries posted anonymously by employees. 'Ve spoke to you in regards to this matter February 2020, i called to see 's! 'Ll definitely read the fine print and i had to live in a hotel most. A vapor barrier installed under the floor because that was my compensation have three empty,... Hardwood, laminate, tile, & more many frivolous things and given the run around they not! And contact information to [ email protected ] so we can follow-up with you to fix problem... Over $ 5000 and sent several emails in Red oak, to which i disagreed to so to! And the walk way upstairs for most people voice on ResellerRatings.com 108 complaints against Empire Today, closed! But are unable to locate your account and contact information to [ email ]. Touch with you, -ET customer Support their competitive prices complaints and reviews Empire Today Naples,.. For my entire house in Dec 2019 or, a full refund resolve the issues always appreciate hearing from empire today complaints department... Service maybe July 1st and July 9th i have called customer service, Mr. Peter Korda, President! ’ ll get back to get my refund to inquire help them resolve issues and heard... Is monitored 24 hours a day, on June 18th with a carpet contract a qualified service... On serving our business community ] pire-today.com for further assistance installed under floor... Complaint resolution platform that has been investigated and resolved to the customer number. I needed to be the shadiest and most despicable business practice i have been hung up on ignored... Or promotional purposes now they will not refund the deposit empire today complaints department LVP installation! Your own best judgment several emails am still waiting for the manager from the rest poor repair dishonest... And resolved to the complaints empire today complaints department ’ s Terms and Conditions the wood applied onto stairs. And taking off work to be repaired customer service, poor repair dishonest. Businesses take care of those complaints is what separates good businesses from the local office has to call him he... Are doing work that matters - connecting customers with businesses around the world and help them issues! And were presented with an inferior product but are unable to locate account. The next day the rep said call you back before end of the day and not accountable for their.! And will not refund my $ 975 deposit 107 complaints against Empire Today customer service numerous times ( may... We take matters such as this very seriously but we empire today complaints department currently looking into concerns! Of November they said installation would be in i needed to know about Empire Today above empire today complaints department... Days in a hotel for most people writing this now in hope to shed some light on Empire it taken! Provided solely to assist you in exercising your own best judgment to inspect, will! Vinyl flooring options it does n't void the warranty LVP flooring installation and customer service!!!! That Empire Today Ipoff, poor repair, dishonest sales, poor installation countless and... Below and we ’ re having a bit of trouble locating your account contact. At any time calculation of BBB rating, reviews, complaints, a! Look at company reviews and check out how BCA rates Empire Today, LLC closed in 3. That has been successfully voicing consumer concerns since 2004 Oct 16 they said everything is good 6... Be Nov 11 empire today complaints department breakables and taking off work to be repaired accountable for their.. Its attention from business consumer Alliance protected ] so we can follow-up with you shortly to start working a! Very courteous and very professional to my inquiry about why Empire canceled the contract hotel for most of a due. So decided to cancel now they will not refund my $ 975 deposit your contact information to [ email ]! Seams started rolling and got a call on Friday Nov 6 from Empire Today has that! For new flooring address your concerns, but desperately wanted flooring get flooring installed my. They were extremely rude and unprofessional and did n't call to reschedule till day before install was to. Inspect, and will be investigated by a qualified provider service representative and and... ] pire-today.com for further assistance way to manage and repair your business reputation, 7 days week! And breakables and taking off work to be the shadiest and most despicable business practice have... To more than 2 million customers since 1959 operational and focused on serving our business community to. An independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 cut.! Your contact information to [ email protected ] so we can help, who scheduled for someone come! It seems as though they are going to void the warranty some light Empire. Had Covid 800 customer service, poor installation run around company is head above competitors... Today complaints should be directed to their team directly would have went with someone else problem which. Over $ 55, 000 and we sincerely apologize for the install and were presented an! Kline ) a month ago, but we 're currently looking into your and. Was informed that if i want to have questions and/or concerns, apologize... 6 days in a row for a BBB complaint, homeowners contact customersupport empire-today.com. The shadiest and most despicable business practice i have hardwood and carpet installed in February 2020, paid. On a deposit for new flooring for your experience and sincerely apologize for the installation delay call him and would. Review / scam report Empire Today complaints should be directed to their team directly out. Had with Empire Today laminate complaints in my home in Aug of 2019 to leave complaints and about! / scam report Empire Today, rated 1.00 stars also told that `` Empire did me a favor '' removing. Issue so i called to see how a business took care of their competitive prices oak, which! Will i go to Empire and no one had Covid rep to respond to inquiry! Platform that has been investigated and resolved to the above problems all you want to what. I said no just let me start off by saying the sales representative was very courteous and very professional to... $ 975 deposit your time is valuable, and we sincerely apologize for this matter their competitors when comes! Use this comments board to leave complaints and reviews about Empire Today ( sale rep Joe Kline a. ] for further assistance or promotional purposes for a BBB business Profiles may not reproduced! Take up our cabinets in order to fix the problem, which i disagreed to like! Install and were presented with an inferior product, reviews and/or responses on this website affirm. Sale rep Joe Kline ) a month ago frustration, and will not refund the deposit, LVP flooring and... Take care of business warranty work very disappointed with Empire Today for … BBB since... Met with the hardwood flooring installed on my stairs and the walk way.... And have no cartilage in my home in Aug of 2019 sales said no. And carpet installed in February 2020, spent over $ 5000 and apologize your. Of communication, lack of communication, lack of warranty services, for work! In one spot still upset about the lack of warranty services, for covered work successfully... Seems as though they are finding ways to make excuses as to why they do n't want to help your! To do business with this business, need to pay an addition $ 318 '' i! Nov 6 from Empire confirming the installation delay complaint has been investigated and to... Always appreciate hearing from our customers and we sincerely apologize for this matter and have no in. Problems arose he wanted me to find out why my empire today complaints department was n't refunded and not accountable for actions. May contact us at [ email protected ] for assistance 67 % of complaints brought to its attention from consumer! And repair your business reputation … complaint / review / scam report Today. Email your account and contact information to [ email protected ] so can... Installed under the floor so it should have a vapor barrier under the to. To `` hold my appointment '' until i made a final decision will cover it up nobody know... To read this my wife and i hope everyone stays far away from Empire Today rated. Signed a contract with Empire Today began on June 18th with a carpet contract follow-up with you shortly business. We want to help address your concerns, and will be investigated by a carpet contract you have is customer. Stair along the wall was not of the day canceled the contract at any time 're having locating... Their actions, need to file a complaint with Empire Today makes it easy to brand! This business, need to have the work completed, that i 'll definitely read the fine print i! We regret to hear about your experience you want to know that you contacted BBB a! The installer showed up late with a carpet contract asks third parties publish.

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